Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Resolution Warranty

  • Our client help team is online nonstop to respond to each of your assistance questions. Every single ticket you send to us is going to be addressed within less than 60 minutes. If your situation requires aid from an admin, we’ll address the ticket to the technician on shift and will inform you that the case is being resolved.

  • Top quality support service

  • Top–quality Customer Assistance Service

  • We offer you 24/7 technical support via a turbo–fast ticketing application included in your Control Panel. You could email us whenever you want about any of the software applications that come installed in advance on the virtual server, such as the selected Linux distribution, the server management panel and our custom made Control Panel.

  • Intuitive help center

  • A Descriptive Help Section

  • A detailed and consistently updated article base is integrated into our in–house built Control Panel. It offers quick tips about how to execute all the standard site maintenance tasks. The Help area provides extensive how to articles and step–by–step video training. You can gain access to the Help area by pressing the Help or Video buttons in the top right corner of each Control Panel section.