Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Guarantee

  • Each help request you submit to us will be responded to within maximum 60 minutes. If for any reason whatsoever your trouble ticket or email needs additional assistance from an administrator, we will forward it and leave a comment to let you know that your matter is being worked on. If you make use of the Administration Services package, all of the tasks included there will be carried out at a time that suits you.

  • Top quality support service

  • An Outstanding Client Support Service

  • We will be at your disposal 24x7 to reply to any queries that you may have connected with our Control Panel or any of the apps that we have installed on your behalf on the dedicated hosting server. If you also need help tackling server admin tasks, you can take a look at our Administration Services package, which includes data backup hard disk drive space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as problem troubleshooting and installation procedures

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Each Linux dedicated servers hosting package is fitted out with our free–of–cost Control Panel, which sports an integrated knowledge base and a selection of step–by–step video tutorials. Whenever you need help while working with the Control Panel, just press the Help or Videos buttons situated in the top right corner.