A live chat is a real-time way of communication between a web hosting provider's support crew and its clients. It is an efficient method to get some information about the website hosting services or get some issue resolved as you're speaking with a live representative. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the low possibility of mistakes at the time you exchange information like usernames or domain names, the more rapid response time because the communication is real-time and the fact that you don't have to stay on the chat constantly - you are able to do something different while the representative examines the issue involved. Also, you are able to be a part of a live chat room from any computer that's connected to the Internet, avoiding the phone rates that you'll need to pay when you are calling to a different country.

Live Chat Support in Shared Website Hosting

As we acknowledge the fact that a number of situations are often resolved if you speak to a live person, we offer a live chat service for all our prospective and active clients. Our chat is online every single day and our support agents will assist you with a variety of questions and problems. If you aren't our customer yet, you'll be able to learn more about our shared website hosting plans and the hosting environment in general so as to make sure that your sites will run properly on our servers. In case you already have an account and you have some questions or you have any kind of troubles with some of our solutions, you will be able to get in touch with us through our live chat and we can supply you with the required info or help you troubleshoot the problem. You'll have to open a support ticket for some problems that require longer time or the expertise of a sysadmin, still for a number of standard issues you can get help on the spot.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is designed for all our future and current customers. In case you are searching for a new hosting account, you're able to chat in real time to one of our representatives and obtain more information about our Linux semi-dedicated hosting packages so as to choose the right plan for your web sites. In the event that you already own an account with us, we'll be able to assist you timely with billing, general and 1st level technicalissues. Although sometimes you will need to open a ticket because there are issues that cannot be resolved through a live chat, we will help you with various common tasks, for example setting up an e-mail account in an e-mail client or forwarding one domain name to another. In this way, you'll receive prompt support and you will save a lot of time.