A ticketing system is the most widespread correspondence channel that hosting companies offer to their clients. It is most often part of the billing account and is the most effective way to tackle an issue that takes some time to investigate or that needs to be escalated to an admin. In this way, all comments contributed by either party will be kept in the very same place in the event that somebody else wants to work on the problem at hand and the information already exchanged in the ticket will be available to all parties. The drawback of using a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, which suggests that you will need to log in and out of no less than 2 accounts in order to complete some procedure or to reach the company’s client service team. If you wish to administer a couple of domain names and each one of them is hosted in a different account, you’ll need to use an even larger number of accounts simultaneously. Moreover, it might take a significant period of time for the hosting provider to respond to your tickets.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from us, you won’t ever need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket whilst browsing your files or tweaking different account settings. The ticketing system is being strictly monitored 24-7-365 by our client support team representatives and the ticket response time is no more than sixty minutes, but it seldom takes more than 20 minutes to obtain support. Unlike certain providers, we do not charge more for using the ticketing system, so you can contact us as often as you like and ask for info in regard to any billing or technical problem. You can also see a selection of informative articles, which will help you fix the most commonly experienced problems on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting packages, was created with one idea in mind – that you should be able to manage everything associated with your semi-dedicated server account from a single place and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have a question or experience an issue, you can contact our client support staff members on the spur of the moment without the need to go to another system. You can search through your web files or check various settings within your account whilst posting a new ticket or reading the reply to an older one. In case you’ve got an immense number of tickets and you would like to find a given one, you can use the intelligent search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will obtain a response in less than 1 hour irrespective of the essence of your enquiry or issue.